Due to the high volume of calls and Avid's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorial advice. Technical support is only for technical problems with Avid products. Please consider using our no-cost self-help support assistance available on and our community forums where you can exchange ideas and information with other customers. Users running free versions of Sibelius | First 2018.4 or newer are welcome to use the self-help support assistance, outlined below. Legacy Sibelius | First perpetual license owners running Sibelius | First 2018.1 and earlier are eligible to receive telephone support via Avid Support Code. Note to Sibelius | First users: Avid technical support is available for customers with paid subscription and perpetual licenses. You will receive the telephone access number and your ASC code upon checkout. This code is for individual owners of Sibelius & Sibelius | Ultimate only, not institutions or commercial enterprises. This Avid Support Code (ASC) gives you single-incident access to Avid Sibelius & Sibelius | Ultimate telephone support in English. When you need technical assistance, the expert Avid support team will get you up and running quickly. You will be able to download full details of the telephone numbers and how to use the telephone support service from the order confirmation page. Your unique ASC will be sent to you by email after purchase.

Get on-demand English phone support for Avid Sibelius (single incident)

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